Tim Brown, Chief Information Officer at Johnson Financial Group (JFG), is this week’s guest of Humanizing Software, where we explore the concept of software and its relationship to humans. With over 30 years of experience as an Information Technology leader in the financial services industry, we’re excited to talk to Brown about evolving technology and customer experience.
Even as technology has moved forward with increasing speed through the years and opened up countless ways to improve our world, the plain fact is that for most of that time the interactions between users and tools have been primitive and one-way.
Many people have become quite familiar with the various ‘As a Service’ type offerings that exist today…. You can have software as a service (SaaS), infrastructure as a service (IaaS), platform as a service (PaaS), and more. These offerings have… Read More »Software as a Relationship