What is Software-as-a-relationship?

The founding partners of Tailwind have all held executive and departmental leadership positions in companies ranging from small businesses to multi-national corporations and we have all seen how the nature of the relationships between companies, their employees, and their customers have evolved. This dynamic has created a situation where more often than not vendors fail to deliver the desired results from both commercial off-the-shelf and custom business applications. Tailwind changes all of this by deploying a partnership method called Software-as-a-relationship.

parnership

 A Partner

Relationship-Based

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Understand the business model, the problem being solved

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Exhibit transparency in all aspects including plan creation

Focus on the business

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Ensures feature decisions and roadmap timing are validated (i.e. “can talk ourselves out of work”)

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Interested in delivering quickly so clients can realize business benefit as soon as possible

Objective: Client’s success

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Our success is inextricably linked

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Flexible engagement models to do business the way you need

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Leverages all available tools and resources to save client money and speed time to market

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We leverage our own collective network to make introductions for potential business partnerships

parnership

 A Vendor

Transactional-Based

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Focused only on the requirements that first have to be defined by the client. Assumes perfect design and does not question even this is not the case

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Hides costs behind scope

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Shifts risk when things are not as desired

Focus on the project

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Tend to say “yes” to all requests…for additional cost

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Roadmap is customer’s sole responsibility

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Long projects mean more revenue

Objective: vendor’s success

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One, or few, inflexible delivery models that may not reflect client operating model

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Limited platform or language support

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“Have a hammer – everything is a nail”

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Lack of clarity, communication, or transparency into all elements of the delivery of services

With this process we create a culture that enhances employee and inter-company relations and ensures that everyone involved is fully engaged to ensure the success of any initiative.

Connect with us and see how we can partner to create not only true business value but an enjoyable experience that will makes you want to come back for more. When was the last time you were able to say that with a vendor?