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Enhancing Customer Experiences —  The Imperative of Personalization in Banking

It’s becoming abundantly clear that the banking sector has to prioritize personalization to meet and exceed customer expectations. A recent study conducted by J.D. Power indicates that bank customers are increasingly seeking personalized support, especially during economically challenging times. The… Read More »Enhancing Customer Experiences —  The Imperative of Personalization in Banking

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Insights into Banking Innovation with Tim Brown 

Tim Brown, Chief Information Officer at Johnson Financial Group (JFG), is this week’s guest of Humanizing Software, where we explore the concept of software and its relationship to humans. With over 30 years of experience as an Information Technology leader in the financial services industry, we’re excited to talk to Brown about evolving technology and customer experience.


Humanizing Software

Even as technology has moved forward with increasing speed through the years and opened up countless ways to improve our world, the plain fact is that for most of that time the interactions between users and tools have been primitive and one-way.